At Chosen Clothing, we want you to be happy with your purchase. If something isn’t right, you have the right to return it.
Your Right to Cancel (Consumer Contracts Regulations 2013)
• You have the right to cancel your order within 14 days of receiving your items without giving any reason.
• To exercise this right, you must notify us within 14 days of delivery. You then have another 14 days to return the goods.
Conditions for Returns
• Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
• For hygiene reasons, we cannot accept returns on certain items such as underwear, swimwear, or earrings unless they are faulty.
Return Costs
• Customers are responsible for the cost of returning items.
• We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Refunds
• Once we receive and inspect your returned item(s), we will process a refund to your original payment method.
• Refunds will include the price paid for the item(s) and the outbound standard delivery cost (if charged), in line with your legal rights.
• We will issue refunds within 14 days of receiving the returned goods or proof of posting.
• Please note: any upgraded delivery services (e.g., next day or express shipping) are non-refundable.
Faulty or Incorrect Items (Consumer Rights Act 2015)
• If your item is faulty, damaged, or incorrect, please contact us as soon as possible. In this case, return costs will be covered by us.
• You are entitled to a full refund or replacement for faulty goods within 30 days of receiving your order.
Exchanges
• We do not currently offer direct exchanges. If you require a different size or item, please place a new order and return the original item for a refund.